Our network is going digital in your area
We’re updating the network in your area to an all-digital, encrypted service. Find out what this means for you.
Bringing you a better TV experience
Updating your network to an all-digital, encrypted service means a clearer TV picture and better sound quality. Once your network is updated, you’ll need to replace your Xfinity TV equipment in order to continue receiving Xfinity TV service. Select your area below to see when you’ll need to replace your equipment.
Replace your existing Xfinity TV boxes with one of the compatible boxes below. Make sure you have a replacement for each one of your current TV boxes.
Compatible TV equipment
Xfinity TV Box
TV Adapter
Compatible Digital Device
(such as a Samsung Smart TV)
CableCARD Device
(Such as TiVo) with an installed CableCARD for each TV
If you already have compatible equipment for all of your TVs, you’re all set. If you’re not sure, we’re happy to help.
Call 1-800-xfinity to order your new equipment or to learn more.
Digital Starter Customers
1 DTA FREE for 1 year
Limited Basic Customers
2 TV Adapters
No additional charge for 2 years
Limited Basic Customers
(with Medicaid)
2 TV Adapters
No additional charge for 5 years
Digital Starter customers will need a TV Box or compatible digital device to receive all available features.
Install your new equipment without an appointment
Call 1-800-xfinity to request your equipment, and ask for a Getting Started Kit with your shipment.
Begin installing your new TV boxes after the network transition date provided below under Important dates & details. Your new equipment won’t work until after your network has been updated.
Important dates & details
It’s important that you order your equipment prior to the date of the digital network upgrade. After the upgrade is complete, you will need to install your new equipment to access your Xfinity TV service. To find out the deadline for ordering your equipment, and to see information on any new Xfinity service or features choose you location below.:
Choose your location
Dauphin Island
- After the upgrade, you will need to have compatible devices or equipment installed on all the TVs that you want to continue receiving Xfinity TV.
- Deadline to order your equipment:
- To qualify for any equipment at no additional charge or service fee, you must request the equipment between August 14, 2021 and January 11, 2022.
- Clearer picture
- Improved sound quality
- Additional Internet service options
- Home Security
- Voice
- Xfinity X1
- On Demand features
Earle
- After the upgrade, you will need to have compatible devices or equipment installed on all the TVs that you want to continue receiving Xfinity TV.
- Deadline to order your equipment:
- To qualify for any equipment at no additional charge or service fee, you must request the equipment between July 3, 2021 and November 30, 2021.
- Clearer picture
- Improved sound quality
- Additional Internet service options
- Home Security
- Voice
- Xfinity X1
- On Demand features
Parkin
- After the upgrade, you will need to have compatible devices or equipment installed on all the TVs that you want to continue receiving Xfinity TV.
- Deadline to order your equipment:
- To qualify for any equipment at no additional charge or service fee, you must request the equipment between August 14, 2021 and January 11, 2022.
- Clearer picture
- Improved sound quality
- Additional Internet service options
- Home Security
- Voice
- Xfinity X1
- On Demand features
Roane County
- After the upgrade, you will need to have compatible devices or equipment installed on all the TVs that you want to continue receiving Xfinity TV.
- Deadline to order your equipment:
- To qualify for any equipment at no additional charge or service fee, you must request the equipment between TBD and TBD. You will not be able to view any digital channels after TBD unless you have updated equipment.
- Clearer picture
- Improved sound quality
- Additional Internet service options
- Home Security
- Voice
- Xfinity X1
- On Demand features
Thorntown
- After the upgrade, you will need to have compatible devices or equipment installed on all the TVs that you want to continue receiving Xfinity TV.
- Deadline to order your equipment:
- To qualify for any equipment at no additional charge or service fee, you must request the equipment between March 5, 2021 and August 18, 2021. You will not be able to view any digital channels after 8/24 unless you have updated equipment.
- Clearer picture
- Improved sound quality
- Additional Internet service options
- Home Security
- Voice
- Xfinity X1
- On Demand features
We’re here to help.
If you have questions about the upgrade to an all-digital, encrypted network in your area, or if you’re ready to order your equipment, get in touch with us today.
Call 1-800-xfinity to get started
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* Restrictions apply. Not available in all areas. Residential customers only. Digital Starter customers that qualify for free equipment are eligible for 1 free DTA for 1 year. Limited Basic customers that qualify for free equipment are eligible for 2 free DTAs for 2 years. Limited Basic customers with Medicaid that qualify for free equipment are eligible for 2 DTAs for 5 years. Comcast ©2021. All rights reserved
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